General inquiries

For questions about Ebipi’s platform, business partnerships, pricing, onboarding, or service availability, our general team will respond promptly via email or your preferred contact method.

How to reach us:

• Email: [email protected] — please include a concise description and your preferred contact method.
• Subject suggestions to help routing: "General inquiry: [Topic]".

Helpful information to include in your message:

• Your organization name and location
• The specific Ebipi services or features you’re inquiring about
• Your timeline or any deadlines

Developer submissions

We welcome high-quality submissions from developers, product teams, and partner ecosystems seeking API access, SDKs, or integration opportunities with Ebipi.

To accelerate review, please include:

• Organization name, primary contact, and role
• Clear description of the app, integration goal, and value proposition
• Technical documentation: API references, authentication method, rate limits
• Target platforms and supported environments (web, iOS, Android, etc.)
• Proposed timeline and any compliance considerations (privacy, security)
• Links to live demos or sandbox environments, if available

Submission channel:

Send materials to [email protected] with the subject line “Developer Submission: [Your Company/App Name]”. Our partnerships team will review submissions and respond with next steps.

Response times

Ebipi prioritizes timely, accurate responses. While individual timelines may vary based on complexity and volume, the following guidelines reflect our standard expectations:

• General inquiries: typically acknowledged within 1 business day; substantive responses within 1–2 business days.
• Developer submissions: initial acknowledgement within 1–2 business days; substantive review within 3–5 business days.
• Security incidents or urgent outages: escalate to our on-call line and respond as quickly as possible; contact via [email protected] with “Urgent” in the subject line.

Please note that holiday periods or peak demand can affect these times. We commit to transparent updates if timelines shift.

Additional contact options

For immediate assistance, you may reach Ebipi’s support team at the email address above. We also maintain status and communication channels through our official site channels.